FNSH (Pty) Ltd trading as WINGMAN Returns and Refunds Policy

FNSH (Pty) Ltd trading as WINGMAN Returns and Refunds Policy

We hope you are happy with every purchase you make; however, we understand that in certain circumstances you may want to return or exchange an order. If for any reason you’re not delighted with your apparel or accessory, we’ll gladly accept returns and provide refunds or exchanges.

6.1 Please contact the WINGMAN customer service team on accounts@fnsh.co.za with a full description of the reason for the return, with supporting images. WINGMAN’s customer service team will authorise your return prior to arranging for such return to be collected from you or for you to deliver such return to WINGMAN.

6.2 You may return an incorrect order or a damaged item you purchased on a WINGMAN Platform within 7 days of that item being delivered to you. To be eligible for such a return, your item must be in the same condition that you received it, unwashed and unused, and in the original packaging with tags attached. Under these conditions the ordered item will be replaced.

6.3 Where you wish to return an undamaged, unused order for an exchange, the direct cost of returning your order will be for your own account.

6.4 Where an item is returned by the courier due to it not being collected, the direct cost of returning your order to the warehouse and dispatching it to you for a second time will be for your own account.

6.5 Where you wish to exchange an undamaged, unused order, the direct cost of returning your order will be for your own account. The return delivery of the exchange back to you, will be for WINGMAN’s account.

6.6 WINGMAN will not be liable where you return your order to an incorrect address or an address other than the return address specified by WINGMAN, or where you make use of a third party to cause the return to be delivered to WINGMAN, and the return is damaged, lost or destroyed in the process.

6.7 Should your order be returned for a refund in accordance with clause 6, we will refund you within 30 days.

6.8 We will refund you by way of the payment method that you used to make payment for the returned order.

6.9 Delivery fees are not refundable.